OKS Tours
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Delete your OKS Tours account

You can delete your OKS Tours account on this page. The same account works in the OKS Tours app (App Store and Google Play) and on okstours.com. You don't need to install the app. Removing the app from your phone does not delete the account.

The account and the data in it are managed by OKS TOURS LLC (TIN 310326925).

Delete account

We'll send a link to your account email — you confirm the deletion through it.

The link is sent only to the email the account is registered with.

How to delete your account

Here, without the app

  1. Enter your account email and tap "Get the link".
  2. Open the email from OKS Tours (it's in Russian) and follow the link. If the link doesn't work, ask for a new one.
  3. Check what will be deleted and tap "Delete account". The account is deleted at once, and you'll see a confirmation.

In the OKS Tours app

  1. Open the "Profile" tab.
  2. At the bottom of the screen, tap "Delete account" and confirm.
  3. The support chat opens with a ready request and your account email. Tap "Send".

A support agent will delete the account within 15 days and let you know.

By email

Write to support@okstours.com from the address your account is registered to, for example: "Please delete my account." We'll delete it within 15 days and let you know. If you no longer have access to that mailbox, write from another one — we'll tell you how to prove the account is yours.

What is deleted at once

  • your profile: first and last name, email, password and Google or Apple sign-in; for travel agents, also the agency name and phone number;
  • saved passengers;
  • your conversation with support;
  • favourite tours;
  • documents you uploaded to bookings, such as passport scans;
  • devices that received push notifications;
  • request logs linked to the account.

Unpaid bookings are cancelled, and their seats are released.

What is kept, and for how long

  • Order and payment records — without your name, contacts or passport details. We keep them for as long as accounting law requires: at least five years after the end of the year the payment belongs to (Article 29 of the Law of the Republic of Uzbekistan "On Accounting" No. ZRU-404).
  • Data held by partners. What we've already passed for your orders to airlines, the ETS booking system, the OCTO payment service and the SMS and email services (Eskiz, Jino) stays with them under their own rules and the law.
  • Tour requests. We pass them to our U-ON.Travel CRM, where they are kept separately from your account, so deleting the account may not remove them. To delete them too, write to support@okstours.com.
  • Backups. Deleted data may stay for a while in server backups, until those backups are deleted or overwritten.
  • Emails and SMS we've already sent stay in your mailbox and on your phone.

Unpaid bookings and trips that haven't finished

  • Unpaid bookings are cancelled when you delete the account.
  • A paid trip that hasn't finished yet — a ticket for a flight that hasn't taken place yet, or a tour that hasn't ended. While you have one, you can't delete the account: it holds your tickets and your link to support for the trip. Delete the account after the trip. If you want to cancel the trip, write to support — cancellations and refunds follow the fare rules and the public offer.

If you signed in with Google or Apple

After deleting the account, you can remove OKS Tours from the list of apps that have access to your Google account or Apple ID — in that account's settings.

Questions

Write to support@okstours.com. More about your data: the OKS Tours app privacy policy.

OKS TOURS LLC, TIN 310326925, Republic of Karakalpakstan, Nukus, Hawa Joly makhalla, A. Dosnazarov St., 141/2.